Thursday, September 8, 2011

See you in 2012!

So we are now officially closed in preparation for the move! This means that we will have very limited Internet access the next month or two due to the amount of work we have to do packing and traveling so if we are slow to answer, it is not that we are ignoring you, but that we just are unable to.

If there are any problems with orders, please understand that we will have everything packed up and cannot ship any items until the move is complete. We would like to remind those that place International orders, we cannot do anything about it anyway unless you purchased Shipping Insurance. For those that did purchase it and have an issue, again it will be at least 1-2 months before we can do anything anyway as we ask you to wait about 60 days from the time your order ships out before we can do anything.

As of right now, we are still processing orders but we expect them all to be shipped out by early next week. We are actually pleasantly overwhelmed with the amount of orders that came in and has actually put a halt on some of our packing so we are rather behind on getting these out in our normal 24-48 hour timeline. Because the Customs number on International orders does not help you track it outside of the US, you will simply get a Shipping Notice; U.S. orders will be sent the Tracking number along with the Shipping Notice.

Other than that, I believe that is all for now. We will try to blog to give updates on where we are at just in case we run into "snags" and detours in trying to restart the business in our new city. Thank you everyone for being so supportive and your wishes of good luck during our move! We are excited and think this will be a wonderful thing for adorned with Grace as well! :)

Monday, September 5, 2011

Coupon Code

The coupon code for orders $15 or more is:

MOVING30

You will get 30% off your total order (not including Shipping/Shipping Insurance). This will be good until September 7, Wednesday and then our store will be temporarily closed until we finish moving. Thanks everyone!

Friday, September 2, 2011

Less than a week before closing!

Just reminding everyone that our store will be temporarily closing this Thursday, Sept. 8 with the last day to shop on Sept. 7. We have added some new Clearance items such as Grab Bags of the discontinued both sample and full-size of Blush & Eyecolors as well as Blush & Eyecolor bundles. Most of these items are going fast so if you would like to get them act soon!

However, you may also risk it and wait to save more as we are going to be issuing a discount code either Sept. 4 or 5, so definitely check back here then. As with our other coupon codes, though, because it is a rather large percentage (more so than any other time we've issued them) this will only be for orders $15 or more, so go ahead and order if yours is less than $15 not including shipping.

Our powders and foundations and some of the Clearance items are going pretty fast out of stock though so if you don't want to risk running out of inventory, definitely order soon! We want the last couple days to move fast since we need to pack up the remainder of whatever we do not sell.

As we noted in the previous entry, please allow for increased shipping time since we are in the midst of some very hectic packing (as well as traveling this and next weekend!) but trust that your orders should ship out no later than Sept. 12-13. We refuse to move unless we finish processing all orders!

In other clarification since we are getting a few emails asking, if there is an item that has gone Out of Stock, assuming it is a regular item, not something in our Clearance section, it will be Out of Stock until we reopen in early 2012. We have packed up our blending equipment and cannot make anything else, nor have reordered brushes/accessories. There will be a handful of foundation colors that may not make a return but that is all to be determined during the hiatus.

Remember, we will likely be increasing our prices (not a whole lot but a fair percentage to make a difference over the last two years we have been open to account for our increasing rates for the raw materials we use) and our shipping rates as well due to the constant rising of prices every year/six months. Although this is more of a hobby business, it is still a business and may be hard to maintain its quality if our rates continue as they are.

Again, we'll be back with a very short but quick blog giving you all the awesome coupon code for orders $15 or more either on Sunday or Monday!

Monday, August 29, 2011

Explanation: Where did the sets go???

Because we are trying to keep track of the inventory so that you know for sure whether or not the item is in stock, we did readjust the way we have listed our products on the site. Instead of using the drop down menus or simply writing in your choices, you just go to the single listing for a full size item and add the product as many times as you need.  There will be adjustments made in price according to how many you buy and if there is a difference within the products (e.g. regular eyecolors vs. premium eyecolors).

We did this for the foundation and powders, the eyecolors, the blushes, as well as the Ingenue/Premium Eyeshadow brush sets. Unfortunately, we could not keep up the single listing that had a specific description/photo for each item because the inventory check does not work that way. Basically, this is really set up for prior customers to adorned with Grace and we are assuming most of you know exactly what items you need. I think this would really only pose a problem for the brushes, but luckily, the brushes will take up less room in the move so whatever does not get sold will be easy to transport.

Hope that makes sense to you all! :)

Not the end...

So if you have stopped by the home page of our website at www.adornedwithgrace.com, you may have read the note at top that says we will be...MOVING! In fact, it may be happening rather quickly here and for that reason, we will have to close awG temporarily on September 8 to give us time to move and get settled in.

As of this time, we have no idea exactly when this will be. I want to caution everyone that it may not be until January 2012 before we get things rolling again, depending on how well the move will go and the kind of place we will be living in. Since we will be trying to whittle down our inventory so that there will be less to move, it may take a while to make up more products to have ready for sale, especially foundations/powders/popular blush & eye colors that we may run out of before we shut it down.

We also would like time to be able to revise our website and how the products are listed as well as make needed changes such as pricing (products and shipping). In addition, we will also be looking at simplifying our line even more which means discontinuing unpopular products (some foundation colors literally sit on the shelves!) and other possible additions/subtractions in our process.

This change may seem to come rather too quickly--I know, it most definitely is for me and I do apologize if it causes any inconvenience to anyone. We were not sure of our move until about one and a half weeks ago, and all we could do was prepare for a possible change, which was VERY difficult to do!

The store has now been reopened until September 8 (September 7 will be the last day of shopping). I would recommend that if you are low on your favorite foundation/powder/blush/eyecolor, you may need to order before then to guarantee you will receive the product assuming we have that item in stock. Since we will be having to pack up our things these next two weeks, it will be impossible to mix up more colors.

Then whatever items we do not sell by September 4, we will be issuing a coupon code here at definingtruebeauty.com to ensure a quick sale as we want to move as little items as possible. We are still attempting to add more Clearance items before the week is over so make sure you stay tuned to that as well!

One last thing, because it will be very hectic here the next few weeks, do allow for an increased shipping time *possibly* should we fall behind. You all know we try to get these orders out ASAP, but give us grace should it take 3-6 days longer than usual.

Thank you all again for your support of awG and pray for us that this move goes smoothly so we can get awG back up and running once again!

Tuesday, August 9, 2011

Upcoming Vacation & Explanations

So sorry for the very quiet absence everyone but this has been one full and very busy summer! And we believe our schedule is about to get busier...

From August 16-28, we will be going out of town and temporarily closing the store; the first part is an Out-of-Town trip for my Birthday (Yipee!) and then the last part is for a VERY special Wedding...my mother-in-law's! Rather than fall behind as we usually do when we keep our store open, we are going to close it down.

You may have noticed that the Samples & Foundation/Powder sets have been removed from our site? Right now, there are several factors (which we chose not to disclose at this time) that are preventing us from manufacturing more products so we are trying to keep a closer check of our Inventory. Because of that, we have to sell what items we do have and because it is difficult to track inventory for the sets/samples (our website is not equipped to track inventory when purchased in sets, unfortunately).

However, you can still purchase at discounted prices as we added an automatic percentage off with multifple purchases of Foundation/Powder. Just play with the cart and you'll see there will still be at least 15% off when buying more than two foundations/powders, and a little bit more when buying three or more (either 20-25%). The pricing will be somewhat similar to what the previous sets offered.

But in case you all were wondering, the issues are NOT due to any legal issues or government regulations. We wish we could disclose more but for now this is all we can say. We have gotten emails from many of you asking about the Samples, but if you just stay tuned to our Blog, we'll let you know as soon as we can about the status.

Also, we did change our Shipping Insurance rates. Sadly, it seems International mail has not been quite as careful lately, and especially with our very low prices and current shipping rate, we are losing money. :( Rather than quit shipping to International countries altogether, we decided to increase the rate. See new choices here: Shipping Insurance

Please also remember, that we ask you to wait exactly eight weeks or more from when we shipped your order before contacting us.  As stated in our terms in the Product Description, we will not address emails if they are sent sooner. Obviously, if you do not purchase Shipping Insurance, we cannot resend/refund your order; you can email us, but there will be nothing we can do. :(

Lastly, the single eyecolors and blushes that are in the Clearance section? What does not sell by August 15 (before the temporary closing) will be placed in "Grab Bag" sets when we return--so if there is a color that you wanted specifically, make sure to get it before then, or you can risk it and hope it ends up in one of our Grab Bag sets. We would PLEASE like to ask you NOT to email us and ask us to try to include certain colors or set aside specific ones; we will not reply to any emails regarding these Clearance colors. 

Understand that the Grab Bags are priced very inexpensively and that is part of the reason why--also, that is excitement of Grab Bag sets...you are surprised at what you get!

So, that is it for now! Thanks for your patience everyone!

Saturday, June 4, 2011

Discontinued colors, Clearance items

We are officially back online! We got most of the stock back up; however, we actually have quite a few more out of town trips this Summer that might get us behind again, but we'll deal with that when it actually happens.

You'll also notice we have discontinued quite a few eye colors & blushes/Shimmer blushes as well; many of the colors included pigments our supplier no longer carries so we are unable to make up more of them. There will be a few we can try to recreate; however, we are very limited on time these days and not sure how quickly that will be able to happen.

Also note the Clearance coupon on the Clearance page; it will be good until June 12 and is only for items that are on Clearance. So...you can buy $40 of total items (non-Clearance/Clearance) but it will only take the percentage off on the Clearance items.

Thanks for your patience everyone!

Tuesday, May 10, 2011

More Clearance & Reminder Date of our Temporary Closing

Just wanted to let you all know that the remainder of the Clearance items are finally up! Check them out here on our Clearance page. These are all our past Limited Editions/Clearance and new "Oops" items so hope you all can find something you like. Many of them are being offered basically at cost (including shipping) and some even at a loss to us, but we'd rather pass these on to people who can use them than throw them away!

Judging from the speed of current orders vs. my speed of getting restocked on foundation/powder, it looks like I will need to TEMPORARILY close my store down to give me time to catch up. In addition, we will be going out of town for a few of those days which will likely put us further behind.

You see, when I am low or "out of stock" (meaning not a gram of product left, although I usually have the raw materials to make it), it takes much longer for me to fill out orders since I have to stop and make the batches, jar/bag them, & make labels (if I am low on that particular label which has been happening more often). It can take me up to 3-5 hours extra if I am Out of Stock even on 2-3 colors!

The last few months I have kept my store open since I could handle the extra workload but I am starting to feel it in my elbow again---and I'd rather not re-injure it since rest & recovery was a huge part of getting it better. It's not so bad that I am back in constant pain, but I know the warning signals and would prefer to do preventative that curative measures!

Here are the dates for our Temporary Closing: 
Monday, May 23 to Friday, June 3.

So if you do need to order any items, please do that BEFORE May 22 to ensure that you will get it. We will still answer emails as they come with questions or issues, but our Website will likely have a "Temporarily Down for Maintenance" message or we'll disable the shopping cart.

For you wonderful Bloggers/Video Bloggers, PLEASE make sure your subscribers know of these dates before referring them to our site. We really hate to close the site down as we know we may lose revenue but to get back to our previous efficiency, we will need to do this. As many of you know, we are a hobby business, so we won't run it quite like the larger companies who can afford to pay others to help catch them up, lol...

Thank you all ahead of time for understanding! Have a great rest of the week!

Thursday, May 5, 2011

The beginning of some changes....

As you all know, we love to stay simple at adorned with Grace! So in an effort to keep things basic so that it is easier for me to run the company, we are making quite a few changes in the very near future with three things happening as of today:

1. Because we have been getting too many lost orders, we are implementing Shipping Insurance that you can purchase. Before, we would reship orders one time but it is getting too costly for us now to do that. If you chose NOT to purchase this whether you are a US or International Customer, we can no longer reship for free your lost order. Please read the Terms on this page to understand how it works. If it needs further clarification, let us know via email @ adorned_with_grace@yahoo.com.

2.  After many months of debating with myself, I have decided to discontinue selling the Ingenue Dual Fibers, including the Large, Sleek, & Petite. We love our Premium Small Dual Fiber for its high quality (100% vegan, minimal/zero shedding & bleeding) and would prefer to sell Dual Fibers of that same high quality.

We hope to have a Premium Large Dual Fiber maybe by 2012 if the demand for them is still there. For now, they are still priced the same but in the Clearance section. However, there are discounts added in for multiple orders of each item.

3. Discontinuing other items: 30 for $19.99 Sample Set, Flocked Sponges,  & Reclosable Sifters. We will also likely be discontinuing the Spray Bottles, Pencil Sharpener, & Mascara Guard but haven't adjusted this on our site.

It has not been implemented yet, but we will most likely be increasing prices in the next few months. As most of my American Customers have noticed, USPS has kept increasing our Shipping prices (as well as my supplier's rates for the raw materials/jars/shipping supplies that you all may not be as aware of!) while awG's Shipping AND Merchandise price has not changed in the last two years. It won't be significant (maybe nor more than $1 or less each item), but we'll figure out a fair percentage.

Again, all these things are to keep things simple; keeping so much Inventory has gotten to be very overwhelming, especially with Storage & keeping up with stock, and the less stress there is, the most likely we'll be around for a long time! Hope you all understand and know that we did thing very long and hard on these changes! Thanks all!

Wednesday, April 27, 2011

Clearance items/Coupon code up & a Dilemmas!

I've just put up some Clearance items on this page. There is also a special Coupon Code to use for ONLY Clearance items. If you order $20 or more, you will get 10% off those Clearance items. Remember, this will only be on Clearance items; if you put other regular priced items in your cart, there will be no discount off of that. We will run this coupon code until May 7. 


Use: CLEARANCE10

I do apologize for the lack of photos on these new items. Most of the eyecolors do have a swatch photo from our Blog so you will at least be familiar with the general color. I recently switched to a Mac computer last year as our HP kept crashing on us despite being less than a year and a half old but my photo editing program that I usually use is not available on my Mac (???) and I think my HP finally crashed for good a few weeks ago.

In addition to that, the label maker for our jars was also on that HP computer and the new one for Mac in not as readily customizable for our round labels. I do have Mac Parallels (will run Windows on a Mac) on my current computer, but for some reason, I cannot get the printer to talk to it!

I am in active search for a solution but, in preparation, I believe I will need to close my store down to revamp my packaging along with the restocking/mixing up the foundation/powders I mentioned I was behind on a blog post ago.

Also, upon examining my current stock of basic supplies of colored oxides/micas, I have been dismayed to learn many of my colorants have been discontinued by my suppliers as I made a list for my shopping list--many of these for popular awG blush/eyecolors colors, too!

So in the next few weeks, be expecting some changes: I will have to start transferring colors to the Clearance page and redoing the Color Comparison charts and possibly redoing how I sell samples/full size sets. Also, if I run out of my current labels for my jars, I may just have to let the product run "Out of Stock" until I can get the label dilemma resolved.

In hopes this will give you enough time, be expecting the store to close around  May 20 for the revamping of our line; this would mean if you think you may run out of foundation or a powder around or after then, go ahead and order since it may take us up to a month to implement the changes.

I thought about just letting the store continue to be open for business as I did this but am afraid the turnaround time to ship orders may put me behind, and I personally would work best focusing on one task at a time. If you have noticed, I am around 36-48 hours later than previous years getting orders out since I am budgeting my time a little more conservatively due to other commitments in personal & non-awG related issues, so it might put us a even more behind, which I don't like to do!

Don't forget, I also need this extra time since it does involve a lot of computer work; I am still trying to rest my tendinitis arm like I should--don't want to end up with pain again after working so hard (rather not working, lol) to get rid of it! I am hoping it will not take more than a month to do it, but if it does, don't be surprised. It is way too much fun having adorned with Grace in my life, and to only be working on the technical aspects is not the most fun thing for me. I look forward to coming up with more Limited Edition colors each season as I was in the past and be back to blogging regularly--but most of all, serving my sweet and loyal customers!

Thanks for your patience everyone!

Tuesday, April 12, 2011

Sorry for disappearing!

I know this is way overdue!

I believe I have some of the sweetest customers around as I have started getting emails the last few weeks asking if everything is okay since I haven't blogged very much or done many sales. If anything, things are actually pretty great! So great especially at awG that the pile of Clearance items I have yet to place on my website have been placed on the back burner so I could mix up more stock (specifically foundation and powder) and fill orders as they come in.

It just seemed that every time I would get a free moment thinking I would have time to blog or get the Clearance stuff up, either a large block of orders needed to be filled or I would have something going on with my non-business life that would take up my time considerably that I could not attend to awG. In handling awG,  I always want to make sure orders are filled first above anything else so that is actually what is taking up my time.

So just let me take this time to thank you all for continuing to support adorned with Grace--so much so that I suspect there are quite of few of you that are blogging about us and keeping us on our toes!

I do want to note that I am still behind on mixing up some of my stock so if I ever fall way too far behind, I *might* have to close the store down for a little while (hopefully not more than 2-4 weeks) to get caught up sometime this summer so if you are a regular customer who orders products from us, make sure to get your order in by mid-May 2011 just to make sure you have what you need should we have to temporarily close down early this summer.

As far as my own health, my arm is actually (dare I say or jinx it, lol) better and what I believe to be 100% now! The other thing that has kept me busy is taking full charge of my health which has included switching over to a 90% raw vegan diet, getting my cardio in for optimal circulation along with adding back in my strength training as my arm has healed, and attempting to REST more--the best recovery remedy of all!!!--that I think I am in even better health than when I left for Christmas! If things slow down in the near future, I may blog about this at my Graceful Coach Blog. I haven't been active there much either, but I do post to Twitter every other/couple days when I remember to since I am forced to keep it short and sweet over there, lol.

So that is what has been up with adorned with Grace! Hope all is well for every one of you!!!

Monday, January 3, 2011

Happy New Year!

Yes, folks, it's been a while since my last post. Not only has the Holidays tied me up this past month but several non-awG projects, family illness,  and some minor health issues (BAD flare up of my carpal tunnel and now what I think is "mouse elbow" if it is not tennis elbow) have kept me from being as active for awG and have been getting on the Internet only when I absolutely have to, like processing orders and answering emails.

Unfortunately, I will still have to take it easy as my elbow is even hurting as I type this right now, even with a bit of modification and frequent stretch breaks. Remember, I am an Occupational Therapist and I deal with people like me much of the time and what I always tell them is "rest, rest, rest!" How bad would I be if I did not follow my own advice, LOL!

Because it is hard to even mix new stock, I have fallen a little bit behind on keeping my inventory levels where I want them although I do have all the products in stock right now. So any orders placed should still be okay with no major delays. The only issue I have had is I realized that one of my colors "Esoteric" requires a mica/oxide that is no longer available at my supplier. So sad as it was one of my favorite colors! I now realize why some companies have had to unwillingly discontinue colors.

I am hoping my arm will get better soon and I can get back to trying to see if I can replicate this color without the mica, but until then, I have taken it off the website. Also, as I monitor the progress of my arm, I may or may not simplify my product inventory, meaning I will likely discontinue selling less popular items (mainly from the Accessories/Ingenue brushes page & Blush/Eyecolors) so that I have less colors to mix/restock sincewe have over 100 colors/formulas. To be honest, I also need the extra storage space and would prefer to stock with items that are more popular.

But should anyone be wondering if I have plans to close awG, the answer is "no" unless I should move to a state that may have severe restrictions or high fees/taxes on selling makeup or fall into some really serious health issues. But for about 90% of my regulars, it will be "as usual" as most of my sales come from the foundation/powders/Premium Brushes, all of which I know are staples and will continue to be sold.

So for those of you who emailed me recently about any upcoming sales? Likely, there won't be any sales where you get a percentage off your whole order. I may run another Blog Special on some of the brushes, and I am pretty sure that if I do decide to discontinue some products, I will have a slew of Clearance products up--but that will likely not be until the end of the month at the earliest when I'll be sure as it is all dependent on my arm.

So any apologies to you all out there who have been waiting patiently (especially those waiting for an email answer)--I'm feeling pretty impatient to with my arm, lol! Just hoping that it will get to feeling better soon and I can get back to business as usual!

Thanks everyone--Happy 2011 to all!