Tuesday, May 10, 2011

More Clearance & Reminder Date of our Temporary Closing

Just wanted to let you all know that the remainder of the Clearance items are finally up! Check them out here on our Clearance page. These are all our past Limited Editions/Clearance and new "Oops" items so hope you all can find something you like. Many of them are being offered basically at cost (including shipping) and some even at a loss to us, but we'd rather pass these on to people who can use them than throw them away!

Judging from the speed of current orders vs. my speed of getting restocked on foundation/powder, it looks like I will need to TEMPORARILY close my store down to give me time to catch up. In addition, we will be going out of town for a few of those days which will likely put us further behind.

You see, when I am low or "out of stock" (meaning not a gram of product left, although I usually have the raw materials to make it), it takes much longer for me to fill out orders since I have to stop and make the batches, jar/bag them, & make labels (if I am low on that particular label which has been happening more often). It can take me up to 3-5 hours extra if I am Out of Stock even on 2-3 colors!

The last few months I have kept my store open since I could handle the extra workload but I am starting to feel it in my elbow again---and I'd rather not re-injure it since rest & recovery was a huge part of getting it better. It's not so bad that I am back in constant pain, but I know the warning signals and would prefer to do preventative that curative measures!

Here are the dates for our Temporary Closing: 
Monday, May 23 to Friday, June 3.

So if you do need to order any items, please do that BEFORE May 22 to ensure that you will get it. We will still answer emails as they come with questions or issues, but our Website will likely have a "Temporarily Down for Maintenance" message or we'll disable the shopping cart.

For you wonderful Bloggers/Video Bloggers, PLEASE make sure your subscribers know of these dates before referring them to our site. We really hate to close the site down as we know we may lose revenue but to get back to our previous efficiency, we will need to do this. As many of you know, we are a hobby business, so we won't run it quite like the larger companies who can afford to pay others to help catch them up, lol...

Thank you all ahead of time for understanding! Have a great rest of the week!

Thursday, May 5, 2011

The beginning of some changes....

As you all know, we love to stay simple at adorned with Grace! So in an effort to keep things basic so that it is easier for me to run the company, we are making quite a few changes in the very near future with three things happening as of today:

1. Because we have been getting too many lost orders, we are implementing Shipping Insurance that you can purchase. Before, we would reship orders one time but it is getting too costly for us now to do that. If you chose NOT to purchase this whether you are a US or International Customer, we can no longer reship for free your lost order. Please read the Terms on this page to understand how it works. If it needs further clarification, let us know via email @ adorned_with_grace@yahoo.com.

2.  After many months of debating with myself, I have decided to discontinue selling the Ingenue Dual Fibers, including the Large, Sleek, & Petite. We love our Premium Small Dual Fiber for its high quality (100% vegan, minimal/zero shedding & bleeding) and would prefer to sell Dual Fibers of that same high quality.

We hope to have a Premium Large Dual Fiber maybe by 2012 if the demand for them is still there. For now, they are still priced the same but in the Clearance section. However, there are discounts added in for multiple orders of each item.

3. Discontinuing other items: 30 for $19.99 Sample Set, Flocked Sponges,  & Reclosable Sifters. We will also likely be discontinuing the Spray Bottles, Pencil Sharpener, & Mascara Guard but haven't adjusted this on our site.

It has not been implemented yet, but we will most likely be increasing prices in the next few months. As most of my American Customers have noticed, USPS has kept increasing our Shipping prices (as well as my supplier's rates for the raw materials/jars/shipping supplies that you all may not be as aware of!) while awG's Shipping AND Merchandise price has not changed in the last two years. It won't be significant (maybe nor more than $1 or less each item), but we'll figure out a fair percentage.

Again, all these things are to keep things simple; keeping so much Inventory has gotten to be very overwhelming, especially with Storage & keeping up with stock, and the less stress there is, the most likely we'll be around for a long time! Hope you all understand and know that we did thing very long and hard on these changes! Thanks all!