Monday, August 29, 2011

Explanation: Where did the sets go???

Because we are trying to keep track of the inventory so that you know for sure whether or not the item is in stock, we did readjust the way we have listed our products on the site. Instead of using the drop down menus or simply writing in your choices, you just go to the single listing for a full size item and add the product as many times as you need.  There will be adjustments made in price according to how many you buy and if there is a difference within the products (e.g. regular eyecolors vs. premium eyecolors).

We did this for the foundation and powders, the eyecolors, the blushes, as well as the Ingenue/Premium Eyeshadow brush sets. Unfortunately, we could not keep up the single listing that had a specific description/photo for each item because the inventory check does not work that way. Basically, this is really set up for prior customers to adorned with Grace and we are assuming most of you know exactly what items you need. I think this would really only pose a problem for the brushes, but luckily, the brushes will take up less room in the move so whatever does not get sold will be easy to transport.

Hope that makes sense to you all! :)

Not the end...

So if you have stopped by the home page of our website at www.adornedwithgrace.com, you may have read the note at top that says we will be...MOVING! In fact, it may be happening rather quickly here and for that reason, we will have to close awG temporarily on September 8 to give us time to move and get settled in.

As of this time, we have no idea exactly when this will be. I want to caution everyone that it may not be until January 2012 before we get things rolling again, depending on how well the move will go and the kind of place we will be living in. Since we will be trying to whittle down our inventory so that there will be less to move, it may take a while to make up more products to have ready for sale, especially foundations/powders/popular blush & eye colors that we may run out of before we shut it down.

We also would like time to be able to revise our website and how the products are listed as well as make needed changes such as pricing (products and shipping). In addition, we will also be looking at simplifying our line even more which means discontinuing unpopular products (some foundation colors literally sit on the shelves!) and other possible additions/subtractions in our process.

This change may seem to come rather too quickly--I know, it most definitely is for me and I do apologize if it causes any inconvenience to anyone. We were not sure of our move until about one and a half weeks ago, and all we could do was prepare for a possible change, which was VERY difficult to do!

The store has now been reopened until September 8 (September 7 will be the last day of shopping). I would recommend that if you are low on your favorite foundation/powder/blush/eyecolor, you may need to order before then to guarantee you will receive the product assuming we have that item in stock. Since we will be having to pack up our things these next two weeks, it will be impossible to mix up more colors.

Then whatever items we do not sell by September 4, we will be issuing a coupon code here at definingtruebeauty.com to ensure a quick sale as we want to move as little items as possible. We are still attempting to add more Clearance items before the week is over so make sure you stay tuned to that as well!

One last thing, because it will be very hectic here the next few weeks, do allow for an increased shipping time *possibly* should we fall behind. You all know we try to get these orders out ASAP, but give us grace should it take 3-6 days longer than usual.

Thank you all again for your support of awG and pray for us that this move goes smoothly so we can get awG back up and running once again!

Tuesday, August 9, 2011

Upcoming Vacation & Explanations

So sorry for the very quiet absence everyone but this has been one full and very busy summer! And we believe our schedule is about to get busier...

From August 16-28, we will be going out of town and temporarily closing the store; the first part is an Out-of-Town trip for my Birthday (Yipee!) and then the last part is for a VERY special Wedding...my mother-in-law's! Rather than fall behind as we usually do when we keep our store open, we are going to close it down.

You may have noticed that the Samples & Foundation/Powder sets have been removed from our site? Right now, there are several factors (which we chose not to disclose at this time) that are preventing us from manufacturing more products so we are trying to keep a closer check of our Inventory. Because of that, we have to sell what items we do have and because it is difficult to track inventory for the sets/samples (our website is not equipped to track inventory when purchased in sets, unfortunately).

However, you can still purchase at discounted prices as we added an automatic percentage off with multifple purchases of Foundation/Powder. Just play with the cart and you'll see there will still be at least 15% off when buying more than two foundations/powders, and a little bit more when buying three or more (either 20-25%). The pricing will be somewhat similar to what the previous sets offered.

But in case you all were wondering, the issues are NOT due to any legal issues or government regulations. We wish we could disclose more but for now this is all we can say. We have gotten emails from many of you asking about the Samples, but if you just stay tuned to our Blog, we'll let you know as soon as we can about the status.

Also, we did change our Shipping Insurance rates. Sadly, it seems International mail has not been quite as careful lately, and especially with our very low prices and current shipping rate, we are losing money. :( Rather than quit shipping to International countries altogether, we decided to increase the rate. See new choices here: Shipping Insurance

Please also remember, that we ask you to wait exactly eight weeks or more from when we shipped your order before contacting us.  As stated in our terms in the Product Description, we will not address emails if they are sent sooner. Obviously, if you do not purchase Shipping Insurance, we cannot resend/refund your order; you can email us, but there will be nothing we can do. :(

Lastly, the single eyecolors and blushes that are in the Clearance section? What does not sell by August 15 (before the temporary closing) will be placed in "Grab Bag" sets when we return--so if there is a color that you wanted specifically, make sure to get it before then, or you can risk it and hope it ends up in one of our Grab Bag sets. We would PLEASE like to ask you NOT to email us and ask us to try to include certain colors or set aside specific ones; we will not reply to any emails regarding these Clearance colors. 

Understand that the Grab Bags are priced very inexpensively and that is part of the reason why--also, that is excitement of Grab Bag sets...you are surprised at what you get!

So, that is it for now! Thanks for your patience everyone!